VoaRoots S.L.U.

Last updated: September 13, 2025

In compliance with Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 (LOPDGDD) and Law 34/2002 (LSSI-CE), we inform you that the personal data you provide us will be processed by VoaRoots S.L.U., CIF B22797450, with address at C/ Ebre, 41, 08233 Vacarisses (Barcelona, Spain).

Customer Service Email: clientes@voaroots.com
Email from which we send commercial communications: info@voaroots.com
Phone: +34 632 567 493

This policy applies to the website, online store, and other services offered by VoaRoots (the "Services"), powered by Shopify.

 

What do we mean by “personal information”?

Any data that directly or indirectly identifies you (for example, first and last name, email address, order number, or IP address). Anonymized or de-identified data is not considered personal information.

 

What data do we process?

The categories of data we may process, depending on how you interact with us, are:

• Identification and contact: name and surname, postal and billing address, telephone number, email.

• Account: username, password (in encrypted/irreversible format), preferences.

• Payment and billing: Payment method, transaction data (full card data is managed by the payment gateway; we do not store full card numbers).

• Purchase/After-Sales: Items viewed, added to cart, purchased, returned, or exchanged; codes and coupons; order history.

• Communications: messages and requests you send us (support, warranties, complaints).

• Technical and usage data: IP address, device identifiers, browser type, language, time zones, pages visited, clicks, date and time of access, source of the visit.

• Marketing and profiles: With your consent, advertising segmentations based on your browsing and purchases (for example, “bought urban sneakers” or “visited the urban barefoot section”).

We do not request or process special categories of data (health, ideology, etc.).

Where do we get your data from?

• Directly from you (for example, when you create an account, make a purchase, write to us, or participate in promotions).

• Automatically, through cookies and similar technologies (see Cookie Policy).

• Suppliers acting as data processors: ecommerce platform (currently Shopify), payment gateways, logistics, customer service.

• Advertising and analytics partners, only if you consent to this through your consent panel.

For what purposes do we use your data and on what legal bases?

Note on legitimate interestWe always weigh your rights and expectations. You can object at any time when the basis is legitimate interest.

Who do we share data with?

Only with suppliers necessary to provide the service and under commissioned contracts (processing on behalf of VoaRoots):

• Store technology and hosting: Shopify (ecommerce platform).

• Payments: gateways and financial institutions (e.g., Stripe, banking institutions).

• Logistics: transport and storage operators.

• Support/Attention: ticketing or messaging tools.

• Analytics and marketing: only if you have given your consent (analytics platforms, social networks, remarketing).

In addition, we may communicate data to administrations and authorities when legally required, or to third parties within the framework of corporate transactions (merger, spin-off, or sale), ensuring compliance with the GDPR.

 

International transfers

Our suppliers may process data outside the EEA. In these cases, we require appropriate safeguards: Standard Contractual Clauses approved by the European Commission, binding corporate rules, or adequacy decisions.

You can request a copy or reference to these guarantees by writing to clientes@voaroots.com (with possible concealment of confidential clauses).

 

Retention periods

We retain data only as long as necessary for the purposes described:

• Contracting, invoicing and taxation: applicable legal deadlines.

• Account and Support: As long as you maintain the account/relationship or we support your request.

• Marketing: until you withdraw your consent or opt out of receiving communications.

• Security/fraud prevention/essential measurement: time proportional to such purposes.

When they are no longer necessary, we block and/or anonymize them in accordance with the law.

 

Privacy rights

You can exercise your rights at any time access, rectification, deletion, opposition, limitation of processing and portability, as well as withdraw your consent when the basis is consent.

How to exercise them: write to clientes@voaroots.com indicating the right you wish to exercise and attaching proof of identity. We will respond within a maximum period of 1 month (We may extend this by up to 2 more months if the request is complex; in this case, we will inform you.)

You can also file a complaint with the Spanish Data Protection Agency (AEPD) in www.aepd.es.

You can opt out of direct marketing at any time by clicking the "unsubscribe" link included in each email or by writing to us.

 

Profiling and automated decisions

If you agree to the use of advertising/analytical cookies, we may create segments to offer you more relevant content and ads (e.g., by product categories purchased/visited).

We do not make solely automated decisions that produce significant legal effects.

You can withdraw your consent or object from the cookie panel or by contacting us.

Minors

Our Services are not directed to minors 14 years old.

If we believe we have collected data from children under the age of 14 without the proper authorization of their legal guardian, we will promptly delete it.

Security

We implement technical and organizational measures to protect your data (encryption in transit, access controls, hashed passwords, minimization policies, access logs, and backups).

Even so, no system is 100% foolproof. In the event of a security incident that poses a risk to your rights, we will act in accordance with the regulations and, if appropriate, notify you.

 

Links to third-party sites and social networks

Our site may contain links to third-party websites. VoaRoots is not responsible for their privacy practices. We recommend that you read their policies before providing any information.

On our social media profiles, we process public information according to each network's settings and policies. You can adjust your privacy settings directly on each platform.

 

Changes to this policy

We will post any updates on this page and, if the change is material, we will notify you by email or through notices on the site.

The last update date appears in the header.

 

Commercial information

• Company name: VoaRoots S.L.OR.

• CIF: B22797450

• Registered office: C/ Ebre, 41, 08233 Vacarisses (Barcelona, Spain)

• Commercial Registry: Registered in the Mercantile Registry of Barcelona

• EORI: ESB22797450 (registered economic operator for extra-EU operations)

• VIES: ESB22797450 (operator registered in the intra-community system)

  
  
  

  Cookies Policy

  VoaRoots S.L.U.

  Last updated: September 13, 2025

  In compliance with Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 (LOPDGDD) and the AEPD Guide on the use of cookies (July 2023), we inform you of the use of cookies and similar technologies on the VoaRoots website and online store (hereinafter, the "Site").

  What are cookies?

  Cookies are small files that are installed on your device when you browse our Site. They are used, among other things, to remember your preferences, analyze your browsing habits, and show you personalized advertising.

  Cookies can be:

  • Own (installed by VoaRoots) or from third parties (installed by third-party vendors).

  • Session (they are deleted when you close the browser) or persistent (they remain for a defined time).

  
  

  Types of cookies we use

  1. Technical or necessary cookies

     • Purpose: to allow browsing, manage shopping cart, identify session, process payments, and ensure security.

     • Legal basis: legitimate interest (exempt from consent).

  2. Preference or personalization cookies

     • Purpose: to remember your chosen language, region, or settings.

     • Legal basis: consent.

  3. Analysis or measurement cookies

     • Purpose: to obtain anonymous/aggregate statistics on the use of the Site (most visited pages, browsing time, errors).

     • Legal basis: consent, except for strictly essential (exempt) measurements.

  4. Behavioral advertising cookies

     • Purpose: To show ads tailored to your interests based on your browsing and profile.

     • Legal basis: consent.

  Who uses cookies?

  Cookies are processed by VoaRoots and third parties, such as:

  • Shopify (plataforma de ecommerce y hosting).

  • Google Analytics / Meta Platforms (analytics and advertising).

  • Social networks (when you interact with share buttons).

  The updated list of cookies and third-party providers can be consulted and managed in our cookie settings panel (CMP).

  Cookie Settings Panel (CMP)

  When you access our Site, you are shown a cookie banner with three options:

  • Accept all cookies.

  • Reject all (except for the necessary techniques).

  • Set up by categories, being able to activate or deactivate non-essential cookies.

  You can change or withdraw your consent at any time from the link available in the footer of the Site.

  
  

  Disabling technical cookies may prevent some features of the Site from functioning properly.

  Conservation of information

  Cookies remain active for the time strictly necessary for their purpose. You can check the specific duration of each cookie in the settings panel.

  Changes to this policy

  We may update this Cookie Policy to adapt it to legal or technical developments. We will post changes on this page and, if they are significant, notify you by means of a notice on the Site.